1. WELCOME

Welcome to Volta's Spa & Beauty, the services and products subject to the following terms and conditions. Our address is 41 Crown Road, Twickenham, London, TW1 3EJ.

Company registration number: 10937724.

 

2. PRIVACY & SECURITY

At Volta's Spa & Beauty we take privacy seriously and only use the information we collect to provide you with our services. We do not share or sell your details for any other purpose than providing the services listed.

At any time, you may request a copy of information we have recorded about you.

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You may contact us at voltasspaandbeauty@gmail.com to:
• Request a discussion about our Privacy Policy.
• Request information we have stored about you.
• Request we remove all identifying information about you.

 

3. PAYMENT

Payment can be made by any of the following methods: Visa, Mastercard, Delta, Electron, Solo, JCB, Maestro, American Express and PayPal. Payment will be debited and cleared from your account at the point at which your order is despatched. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment, we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us.

 

4. ORDER PROCESSING AND DELIVERY

Orders will be processed as soon as they are received. We despatch orders Monday – Friday only, excluding Bank Holidays. Orders are usually despatched within 1 to 3 days though it may take longer in certain circumstances. Orders received on a non-working day will be despatched the next working day. Note: Delivery to rural addresses may take an additional day or two.

If a product that you have ordered is out of stock, we will contact you immediately.

 

5. DELIVERY

Volta's Spa & Beauty currently delivers to UK. Volta's Spa & Beauty offer the following delivery options:

• Standard: £3.99
  (2-3 working days UK only and tracked)

DELAYED/LOST ORDERS

A parcel is considered lost after it has been in the postal system for a period of 14 working days for UK orders and 21 days for International orders. Though it is highly unlikely deliveries to take this amount of time, we are unable to provide a refund until this period has elapsed.

We are not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.

RECIPIENT’S SIGNATURE

For security reasons, deliveries may require a signature upon receipt of order. If you will not be at your usual address during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel. If you are unable to sign for your parcel, you should receive a card with written information on where and when you should collect it. If you do not collect your parcel within a specified timeframe (usually 7 days or after 3 delivery attempts), the parcel will be returned to us and you will need to arrange with us for a new delivery and pay for the costs incurred in resending the parcel.

 

6. CANCELLATIONS AND RETURNS

We hope that you are delighted with your order. However, if for any reason, you are not entirely satisfied, you may return any item in its original condition* for a full refund within 14 working days of delivery.

You must arrange for and pay the costs of returning the products to us. Please ensure that you have enclosed your delivery note and that the package is wrapped securely you should also use a tracked delivery service as we cannot accept liability for goods lost in transit.

*Original condition means that the items packaging has not been opened or damaged and that there are no scratches or marks on the item and there is no evidence it has been used.

Please contact voltasspaandbeauty@gmail.com to arrange your return.

 

7. COOKIES

We use Cookies on our site to provide a better and more personalised user experience.

Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all the features of our website.

 

8. ENQUIRIES

In order to provide you with the best possible service, we welcome any questions, comments and suggestions about our products and service. The best way to contact us is by e-mail voltasspaandbeauty@gmail.com we aim to acknowledge all enquiries within 24 working hours.